No 1 Online Store
Buy Online! - The best way to buy!
| About Us This web site is owned and operated by Intimate-Pleaures who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email r call us using the link on the store page or use the details below. Our Contact details: Intimate-Pleasures Phone: 0845 676 9730 Email: sales@intimate-pleasures.co.uk |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept card payments through PayPal. We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling 100% Discretion Assured! All orders are shipped in plain discreet packaging! Same Day Despatch We endeavour to ship all orders the same day, if received Monday to Friday between the hours of 8am to 4pm. If your order is placed outside of working hours it will be shipped the next working day. UK Based Orders Royal Mail 1st Class Recorded Delivery - Delivery usually within 1 to 3 days. However 7 working days should be allowed before contacting us if your order has not arrived. Parcelforce Express 24 Guaranteed Next Day Service - Guaranteed to arrive Next Day Monday to Saturday. European Orders European orders usually arrive within 3 to 7 working days. Tracking your order Your unique tracking number will be emailed to you when we despatch your order. Alternatively you can call our Customer Services Department on 0845 676 9730 or email sales@intimate-pleasures.co.uk. Please be aware that Intimate-Pleasures cannot be held responsible for orders delayed by incorrect address information supplied during the checkout process. |
| Delivery Schedule We deliver your order right away. We will normally send your order to you in 1 - 3 business days. International orders are generally received in under 5 days. You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach PayPal's computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. Intimate-Pleasures will offer a full refund or exchange within 30 days – no questions asked! Unfortunately, due to our strict health and hygiene regulations, we cannot refund or exchange unwanted items if the products have been used or any of the original packaging is missing or broken. |
| Privacy Policy Intimate-Pleasures do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. Any goods returned should be in saleable condition. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder. Unfortunately, a refund cannot be issued until sextoys.co.uk receives the goods in question. Don’t forget to ask for your FREE proof of postage at your post office. |